|1105 Terminal Way, Suite 111||1-800-359-4870 (USA)|
|Reno, Nevada 89502||1-800 752-1836 (Canada)|
|Phone: (530) 836-1745||Fax: (530) 836-1748|
PEACE OF MIND POLICY: Once you have booked on a tour and paid your deposit and at a later date you find you must cancel your booking, TUT allows all payments you made to be applied to a future tour with no cancellation penalties at all. You must cancel your reservation within 45 days of the tour starting date. You can then apply all of your monies toward any future tour that will be operated by TUT through December 31, 2009.
TOUR PRICE: All tour prices are subject to change without notice at any time. With the raising oil and fuel prices worldwide our suppliers including the railroad are demanding what they call "Fuel Surcharges" with any prior notice. We now see that many transportation companies worldwide are asking for a "Fuel Surcharge"
WEBSITE DISCOUNTS: We offer special website discounts from time to time. These discounts will be posted on our Quick Sale page on the TUT website or special letters will be mailed off to folks in our database. We also offer Discounts to a number of railroad club members around the world. Special membership discount pages are maintained by TUT and the clubs involved posting special prices for members. If you are interested in become a member of one of these clubs and then be able to receive a discounted price on your next booking please ask us which clubs we work with.
CHANGE OF ITINERARY: We reserve the right to substitute, change train routing, alter or modify the tour if any unexpected and unforeseen conditions beyond our control occur. As almost everyone knows, in the railroad industry last minute changes do occur.
TRAVEL INSURANCE: Mandatory for all tours costing over $500 per person. Many folks already have travel insurance and do not even know it. This insurance is included when you buy a tour using your Visa or Master Card. Check with your credit card company first, as you could already be covered. Credit card travel insurance meets all Trains Unlimited, Tours requirements and in which case you will not need to buy any insurance. Note: If booking on any tour operated by GW Travel of England you must buy full travel insurance to meet their requirements and you must have a copy of your insurance policy that needs to be sent to GW Travel. They do not accept the travel insurance provided by Visa and Master Card. Click on the link below to check out the current rates offered by Travelex Insurance Services. You can buy your insurance directly from this link if you like.
DEPOSITS AND FINAL PAYMENTS: The required deposit is due in our office within 14 days of making a booking. If not in our office by this date your booking will be cancelled. For most tours the final payment is due in our office 100 days before the start of the tour. Due dates are posted for each tour and will also be on your invoice and in some cases we will vary the due Date depending upon the tour in question.
MILEAGE COLLECTORS: Mileage collectors please take note before you book! Trains Unlimited, Tours does not cater just to mileage collectors. We cater to all people that enjoy the railroad hobby. We give strong warning that itinerary and route changes do happen and this is totally beyond our control when it does. If the only reason that you would want to book a tour with us is to collect the rare mileage, may we suggest that you be prepared for possible route changes. If you cannot deal with this then please do not book on the tour.
RESPONSIBILITY AND LIMITATION OF LIABILITY: We assume no responsibility for injury, sickness, damage, loss, additional expenses, accidental delay or irregularities which may be caused through willful or negligent acts or omissions on the part of the companies providing or engaging in transportation, accommodations or services related to the accomplishment of the tour including Trains Unlimited, Tours. We have no control on the timings of our charter trains and indeed passenger trains and charters can and do run late most of the time. Nor do we assume responsibility for natural disaster, social or political upheaval, acts of terrorism or acts of nature. The right is reserved to substitute hotels, tour leaders, equipment, motive power, trains, routes and to alter the itinerary when deemed necessary without notice. We are not responsible for expenses incurred by tour members in preparing for the tour.
CANCELLATIONS: Trains Unlimited, Tours does not accept cancellations on the phone. Cancellations must be received by postal mail, e mail or fax before any refunds will be processed. Be sure and allow enough time if sending your written notice by the very slow US mail postal system. When a written cancellation is received in the Trains Unlimited, Tours office this will be the effective date of the cancellation. Please take note that it can take up to 60 days to process some refunds in but most cases refunds will be issued in half that time. We will process your refund on a first come first served basis. We also need to get your payments and paid funds back from the service providers, such as the railroads, bus companies and hotels before we can make the requested refund. Cancellation refund rules: 100 days prior to the start of any tour you will receive a full refund less a $250 per person administration fee. 99 to 75 days before the departure of any tour there will be a 80% cancellation penalty based on the full cost of the tour. Any cancellations received 74 or less days before the start of any tour will not receive any refund. You may transfer any funds you have paid to another tour without any administration cancellation fees or penalty as long as you do this in writing and make the request prior to 74 days before the start of the tour that you want to cancel your reservation. You must also use your credit within the following calendar year. Right now any credits are valid until December 31, 2009. These cancellations rules apply to everyone and will be enforced. Be sure to buy your travel insurance early, as this will protect you for most cancellations including medical, work , emergency, and family related reasons.
RIGHT TO REFUSE SERVICE: Trains Unlimited, Tours reserves the right to refuse service to anyone we deem necessary, to insure that all of our clients will have the best possible tour.
FULL DETAILS : For the full detailed tour conditions please refer to our Reservation form. You can download this form from the Booking Form link on the home page.